Turnaround

We ship UPS ground as our standard. For an additional cost you can elect to have packages shipped next day, 2nd day, or 3 day select for in-stock merchandise only. UPS does not deliver to P.O. Boxes or outside of the U.S.. Once your order is placed, you will be sent an e-mail confirmation with your order number. You can check your order's processing and shipping status online. All in-stock orders are shipped within 48 hours Monday - Friday 8am - 5pm CST. You will be sent an email with estimated shipping date on any item not in stock. If you have a question about shipping please contact us at 800-346-3885.

WE DO NOT SHIP INTERNATIONALLY AND CURRENTLY WE ONLY SHIP TO THE LOWER 48 STATES.

Carriers

We use the following carriers to deliver our orders:

UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your UPS Zone location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order.

 

       DELIVERY DAYS FOR UPS GROUND SHIPMENTS

Business days in transit from: SULPHUR SPRINGS, TX 75482

                                        UPS Shipping Zones

Destination Zip Code	Zone		Destination Zip Code	Zone		Destination Zip Code	Zone		Destination Zip Code	Zone		Destination Zip Code	Zone
004-005	6		333-349	4		548	6		673	4		835	7
006-007			350-355	3		549	5		674-691	5		836-837	6
043-044	7		356-359	4		550-558	6		692-693	6		838	8
045	6		360-363	3		559-561	5		700-704	2		840-844	7
046-049	7		364-366	2		562-567	6		705-706	3		845	6
050-089	6		367-368	3		570-571	5		707-709	2		846-849	7
100-146	6		369	2		572-587	6		710-714	3		850-853	6
147	5		370-386	4		588-592	7		716	4		854	7
148-149	6		387-389	3		593	6		717	3		855-863	6
150-168	5		390-396	2		594-599	7		718-735	4		864	7
169	6		397-398	3		600-619	5		736-739	5		865-875	6
170-178	5		399-409	4		620-622	4		740-745	4		877	5
179-196	6		410-412	5		623-627	5		746	5		878-880	6
197-241	5		413-427	4		628-633	4		747-768	4		881-885	5
242	4		430-470	5		634-635	5		769	5		889-893	7
243-279	5		471	4		636-639	4		770-775	4		894-897	8
280-282	4		472-474	5		640-647	5		776-777	3		898-933	7
283-285	5		475-477	4		648	4		778-787	4		934	8
286-316	4		478-496	5		649	5		788	5		935-938	7
317-319	3		497-499	6		650-652	4		789	4		939-961	8
320-322	4		500-539	5		653	5		790-799	5		970-978	8
323-324	3		540	6		654-659	4		800-820	6		979	7
325	2		541-544	5		660-666	5		821	7		980-994	8
326-329	4		545	6		667	4		822-830	6
330-332	5		546-547	5		668-672	5		831-834	7

*****UPS Zones are based upon Zip Code to Zip Code combinations and the distance between those Zip Codes.  Please note, there is no correlation between the UPS Shipping Zones and the number of business days required for delivery.  For estimated time for ground delivery please refer to the UPS Service Map previously displayed*****

 

How To Return An Item
Your item must be in good condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase, unless it is a warranty item. If the item is under warranty then the return policy will default to the manufacturer's date. No merchandise may be returned without a return authorization number.

1. Please call 800-346-3885 or email customerservice@inter-county.net to obtain an authorization number.

2.  Once you receive your authorization number, please mail your returned item to:
     Inter-County Communications
     Returns Department-Tracking #
     222 Linda Drive
     Sulphur Springs, TX 75482

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been damaged or altered will not be accepted for return or exchange.

Restocking Fee

Items returned for credit after 15 days will be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping unless item has a factory defect.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Check/Money Order-If picking up at store location only

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
   

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.